Prerequisites

Ensure the following before installing Tisane Moderation:

• You have an active Webex account.
• You can contact a Compliance Officer to grant permissions.

1. Click Start Today .

2. Add the bot: Invite tisanemoderation@webex.bot to your team and Webex space.

3. Grant permissions: Message the bot the following keyword: integration

• If prompted, sign in to your Webex workspace.
• Review the permissions on the screen and select Allow. Note: Only a Compliance Officer can grant permissions.

4. Review the plugin permissions on the permissions screen, and then click Allow.

The Tisane Registration Status screen confirms successful setup.

1. Message the bot the following keyword: settings. A dialogue will appear.

2. In the API KEY field, do the following:

• If you already have an API key: Enter the API key.
• If you are using Tisane on-prem (not SaaS): Leave the API Key field blank.
• If you don’t have an API key: Click Signup Now and follow the prompts.
• If you have forgotten your API key: Visit your Tisane Developer Portal User Profile page and click the Show link next to Primary Key.

3. On-prem host URL: If you are using the Tisane on-prem version, enter your host URL. Leave this field blank for the SaaS version. 

4. Alert recipients (supervisors): Add the email addresses of users who should receive alerts about problematic content.
Note: They must have access to the Webex spaces where the bot is used.

5. Configure optional settings using the checkboxes:

• Warn poster about potential violation: Send warning messages for insults, profanities, or hate speech (excludes suspected criminal conduct or sexual harassment). 
• External contact is not a violation: If checked, ignore attempts to solicit communication outside Slack. 
• Translate foreign posts to English: Include translations of inappropriate messages written in foreign languages. Note: Translations may be inaccurate and preserve slurs and profanities, which might be offensive. 
• Delete messages in violation of policies: Automatically delete inappropriate messages.
• Sharing private information is restricted: Detect and prevent PII exfiltration.

6. Click Submit.

The Tisane Bot is automatically added to all public channels in the workspace. Notifications will appear in the Tisane Moderation channel.

Overview

The Tisane bot scans messages for negative language, insults, profanities, and other inappropriate content. It flags messages according to the moderation rules.

About the user notifications

If the Warn poster about potential violation setting is enabled, users who send inappropriate messages will receive a private notification message from the Tisane Bot. 

About the moderator notifications

Moderators will receive alerts for flagged messages in the Tisane Moderation channel.

Message rate limits

The free plan includes a monthly quota of 500 messages. This is sufficient for testing but not for production.

Once the quota is exceeded, a notification will indicate that the limit has been reached.

To estimate your projected message count: Multiply the number of active users in your workspace by 1,000.

For higher message volumes, upgrade to a paid plan or contact us for on-prem installation options.

Accuracy

Detection is never perfect. Some harmless messages may be misclassified as problematic, and some problematic messages might be overlooked.

In messages shorter than 20 characters, language can be challenging to determine.